Measures we’ve put in place at Club Med

Safe together, also on holiday

SAFE TOGETHER

At Club Med, the health and safety of our guests (G.Ms) and staff (G.Os & G.Es) are our priority. Given the COVID-19 situation, our resort teams have stepped up hygiene and safety measures to offer you a safe and most joyful holiday experience.

Club Med continues to be vigilant to ensure guests’ well-being is priority. We understand that travelling during this period can be stressful and wish to assure you that we are doing our best to provide a hassle-free holiday for you and your loved ones. Our team will be available to make your stay safe and enjoyable.

Club Med guests can contact our travel advisors, should you have any additional questions.

Book your holidays with peace of mind. This Summer, up to 45 days before departure, you will be able to cancel your stay reservation (excluding flights) free of charge if need be. Valid for bookings up to October 22, 2020 only, terms and conditions apply.*

Enjoy a peaceful stay at Club Med this summer

Your well-being is of paramount importance and do be assured that you will always be in safe hands.

This summer, we are doing everything we can to ensure that the blue skies of your holidays are cloudless. You can count on us to implement the necessary measures* to offer you an unforgettable and peaceful stay.

You can focus on your holiday plan: rest, relaxation and above all peace of mind. Our G.O. teams will always be by your side and ready to welcome you and share fun times, by offering you what Club Med does best. We can't wait to meet you.

See these measures in our video >

*Our hygiene and safety measures were devised and confirmed by our scientific committee made up of medical experts. Measures defined as of May 20, 2020, subject to change depending on the context and local regulations. These measures will be applied in our Resorts open in France and in Europe this summer.

COVID-19 insurance included in your package

Club Med has joined forces with Europ Assistance and offers all G.Ms a guarantee of medical assistance included in the package, in the event of illness linked to COVID.
§ All of your health costs abroad will be covered, including repatriation.
§ Hospitalization: in addition to your health costs, extra services such as accommodation for your accompanying persons will be covered
§ Containment linked to the illness: the costs of stay extension in the Resort are covered
§ If you miss the planned return flight: the assistance center will take care of and organize a new return flight according to the requirements established by the medical team.

Valid for departures until April 30, 2021 inclusive. Within the limits of the guarantees of the contract.
The consequences of global COVID situations in the country where the Resort is located are not covered by the guarantee, such as: border closures (by region / by city / airport closure / flight cancellation / closure of the Resort ...), interruption of stay (following the declaration of a state of health emergency) and quarantine (at destination, without being sick).

Terms & conditions as PDF

Safe Together - The Club Med Hygiene & Safety Promise

Resort measures

Safe and relaxing holidays with a Club Med experience always on hand: numerous sports activities, the discovery of new cuisines and the quality of food, adapted entertainment programme, our Children's Clubs from 4 months to 17 years (depending on the Resorts).

§ Numerous sports activities will be offered (depending on the Resorts): archery, yoga classes, snowshoeing, golf, hiking school, cycling, mountain biking, flying trapeze and water sports.
§ Dishes served by the plate and more dishes by the minute with a variety of choices.
§ Entertainment throughout the day: visual shows, live music shows, "do it yourself" workshops, activities designed for the whole family.
§ Children's clubs: The safety of kids is the most important thing for a parent. We are working with local governments to find the safest way to welcome kids to the Kids Clubs. Kids will be put into smaller groups and even more outdoor activities so that they can enjoy the open air and the great outdoors.

We look forward to welcoming you at the resorts.

Restaurants & Bars

Making sure you sip & savor safely

  • Reduced capacity in restaurant, allowing for more distance in-between tables
  • Increase the range of opening hours to offer more dining flexibility
  • Expanded outdoor dining areas
  • Focus on single plated dishes and custom preparation, giving chefs more freedom to express their culinary creativity

Sports

Making sure you can exercise safely

Sports* offered at reopening:

  • Land sports: tennis, golf, cardio training area, fitness center
  • Water sports: kayaking, paddle boarding, water skiing, sailing
  • Trapeze
  • Outdoor yoga and fitness classes
  • Hygiene checklist adapted for each sport: cleaning frequency, capacity and set-up.
  • Group sporting events will be temporarily suspended to respect social distancing measures and are subject to local regulations

*Activities may vary by resort.

Entertainment & Ambiance

Making sure you can have fun safely

Programming based on smaller scale events & leveraging Club Med’s generous outdoor spaces:

  • Live concert or DJ set
  • Acoustic music on the beach
  • Acrobatic show over the pool
  • Family movie night under stars

Spa

Making sure you can relax safely

  • Sanitization of cabins between each guest
  • Adapted treatment protocols (no facials, etc.)
  • Temporary closure of hammam and sauna facilities
  • Social distancing maintained throughout the spa journey

Pools*

Making sure you can tan safely

  • Verify water pH levels, twice a day
  • Spacing of beach and pool lounge chairs at 2 meters / 6 feet
  • Sanitization of floaties after each use (armbands, boards)

*Pool opening subjects to local regulation

Children’s Supervision*

Taking care of your little ones

  • Children to be accompanied by one parent for drop-off and pick-up
  • Temperature checks of each child. No access to facilities if temperature exceeds 38°C / 100°F
  • Reinforced hand washing: every hour

*Kids clubs opening subject to locals regulations

4 BASIC AND ESSENTIAL MEASURES WE CAN ALL TAKE

  • Keep a safe distance
  • Wash your hands
  • Cough or sneeze into your elbow
  • Do not shake hands or embrace others

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