Need help? We answer your questions!

1. Go to clubmed.ch
2. Click on the ‘Your account’ icon in the top right-hand corner of your screen
3. Enter your username and password to log in: your username should ideally be your G.M® number (the number shown on your booking confirmation), or alternatively the email address you provided when making your booking.
4.  Have you forgotten your password? Click once on “Forgotten password” and wait a few minutes; you should receive an email to reset your password. If this is not the case, please see the relevant FAQ >.
   We may ask you for further information, including your GM number. This may happen if your email address is linked to multiple accounts.

There are several scenarios in which we do not (yet) display your stay in your customer account:

• Your booking combines several consecutive stays or a short break,
• includes room changes during your stay,
• is complex (participants are not travelling on the same date or from the same city),
• combines a stay + Tour/Short Break,
• your tour includes an extension;
• your booking has been amended by one of our Travel Experience Designers (change of room or flight);
• includes more than 20 additional services (transfer, childcare, sports course, spa, ski equipment hire, etc.),
• has been booked through your company (group booking).

If you (the main participant on the GM number) do not take part in a holiday linked to your booking, then you will not see that holiday in your customer account. Any adult participant with their own customer account will be able to view their holiday there.

Do you have a favourite Chef de Village and would like to experience the unique atmosphere of the resort under their leadership?

Or would you like to know who will be the Manager at the resort you’ve booked for your next holiday?

View the list of resorts and Chef de Village for summer 2026 here in PDF format >

(last updated: 15/04/2026, subject to change)

1. IF YOU BOOK MORE THAN 45 DAYS BEFORE YOUR DEPARTURE

On the clubmed.ch website or at a Club Med agency, we offer two options for paying for your holiday:

1. Pay for your holiday in full at the time of booking
2. Pay a 30% deposit at the time of booking (+100% for low-cost flights, where applicable), then pay the balance up to 45 days before your departure.

If you book more than 45 days before departure and paid only a deposit at the time of booking, we offer you several options to pay the balance at no extra cost:

• Direct debit of the total balance 45 days before your departure, from your debit card or bank account, depending on the payment method used for the deposit.
• Self-payment of the total balance from your customer account up to 45 days before your departure.
• New! Flexible payment,
  which allows you to pay at your own pace whenever you wish, directly from your customer account. You decide on the amounts, your payment schedule and your payment methods for maximum flexibility. The balance payment date is shown on your booking confirmation, and flexible payment is available up until this payment deadline.

How do you pay your balance online?

1. From the home page, or from the “My stay details” page, of your customer account, click on:

• "Pay now XXXX.- CHF" to pay your outstanding balance in full, or click on
• "Pay the amount of my choice now" to pay any amount you wish.

2. Enter the amount of your choice and complete the payment.

Find out more about the payment methods accepted online and in your tavel agency >

2. IF YOU ARE BOOKING LESS THAN 45 DAYS BEFORE YOUR DEPARTURE
You will be asked to pay the total amount for your stay to confirm the booking.

Do you have a favourite Chef de Village and would like to experience the unique atmosphere of the resort under their leadership?

Or would you like to know who will be the Manager at the resort you’ve booked for your next holiday?

View the list of resorts and Chef de Village for summer 2026 here in PDF format >

(last updated: 15/04/2026, subject to change)

The CGS (Customer Ground Service) desk is Club Med’s representative at Geneva and Zurich airports. This desk is available to provide any assistance you may require.
In Geneva, this is also where you will be given your Priority Lane passes after check-in.

The CGS desk in Geneva is

• open from 7.30 am to 7.30 pm
• located in the main hall on the departures level
• reachable on 022 717 85 79

The CGS desk in Zurich is

• open from 7.30 am to 7.00 pm
• located in Hall 2, opposite the check-in area
• reachable on 043 816 67 39

More information on our transport page >

In order to optimise the process of access to airport lounges in Geneva and Zurich for our Great Members Gold and Platinum, we have switched to a “sales contract” model:

• additional physical vouchers have been discontinued;
• your sales contract directly specifies and confirms the total number of entries (children under 12 remain free of charge) and this must be presented at the lounge reception to gain access.

As a reminder:

1. in Geneva our Great Member Gold and Platinum have access to two lounges:

• the HORIZON lounge in the Main Terminal (mainly Schengen and Tunisia flights) and
• the ASPIRE lounge in the East Wing (all other destinations).

2. In Zurich, they may enjoy the 3 Aspire Lounges.

Find out more >

You will find your check-in instructions on your travel documents, in your Club Med customer account, or directly on the airline’s website.

If you do not wish to check in online, most airlines have self-service check-in kiosks at airports.
However, we strongly recommend that you check in online no later than 24 hours before your departure.

If you are travelling with a so-called ‘low-cost’ airline (such as EasyJet, for example), you will be required to check in online, this service is available from 30 days before your flight.