Contact us: get in touch with Club Med


Booking on our website is available 24 hours a day and offers a quick and easy way to book your holiday. Go directly to your Club Med Resort frtom one of the destination pages or make a search on our homepage.



0844 855 966
If you are calling from abroad, please dial +41 844 855 966.

Call centre opening times:
Monday to Friday: 9am - 6pm
Saturday: 10am - 5pm
Sunday: 10am - 5pm
Calls charged at local rate


If you have made a booking and have a query relating to your holiday or wish to make an amendment to your booking, please contact our Geneva Agency:


Please quote your booking reference, dates of departure, membership number and brief details of your query. A member of our Support Team will be glad to assist.

Please note that no enquiries about Post-Departure queries (after travel) will be processed using this contact.


We value your feedback as to how we can improve your experience of Club Med.
If you have a problem during your holiday, you are obliged to inform our local staff immediately who will endeavour to put things right whilst you are on site. If your complaint is not resolved locally, please complete a report form on site (“declaration”) and follow this up by writing to our

Customer Relations Department:
Club Med
Service Relations Clients
40 avenue d'Aïre
1203 Geneva

Or by email:

Please note: your complaint must be received within 28 days of the completion of your holiday. Any complaint received after this period will not be accepted. Please quote your membership and file numbers to enable us to process your complaint quickly and efficiently.

Please note that enquiries which are not relating to POST departure (after travel) will not be answered or processed using this email or postal contact.

Club Med has an obligation to acknowledge your complaint within 14 days, and to send a full reply to your complaint within 28 days. For more information please refer to our full terms and conditions.

If you wish to make "General comments" or "recommendations", please quote "no reply needed" to ensure that your feedback is forwarded to the relevant department or resort for future improvements.

Please note that only complaints for bookings made in Switzerland will be responded to on the above details. If your holiday was not booked in Switzerland please contact the relevant Agent or Club Med Office in the country the booking was made.

IMPORTANT INFORMATION : Please note that currently there is no on site welcome at the Club Med Geneva agency - please get in touch preferably via email on, or call us on 0840 841 842 (local rate).

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