Contact us

TO BOOK

BOOK ONLINE
Booking on our website is available 24 hours a day and offers a quick and easy way to book your holiday. Go directly to your Club Med Resort frtom one of the destination pages or make a search on our homepage.

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BOOK BY PHONE WITH OUR CALL CENTRE:

0844 855 966
If you are calling from abroad, please dial 0041 844 855 966.

Call centre opening times:
Monday to Friday: 9am - 6pm
Saturday: 10am - 5pm
Sunday: Closed
Calls charged at local rate

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PRE-DEPARTURE & EXISTING BOOKING ENQUIRIES
If you have made a booking and have a query relating to your holiday or wish to make an amendment to your booking, please contact our Geneva Agency:

022.817.1234

Please quote your booking reference, dates of departure, membership number and brief details of your query. A member of our Support Team will be glad to assist.

Please note that no enquiries about Post-Departure queries (after travel) will be processed using this contact.

FEEDBACK AFTER YOUR HOLIDAY

We value your feedback as to how we can improve your experience of Club Med.
If you have a problem during your holiday, you are obliged to inform our local staff immediately who will endeavour to put things right whilst you are on site. If your complaint is not resolved locally, please complete a report form on site (“declaration”) and follow this up by writing to our

Customer Relations Department:
Club Med
Service Relations Clientst
40 avenue d'Aïre
1203 Geneva

Or by email: customer.ch@clubmed.com

Please note: your complaint must be received within 28 days of the completion of your holiday. Any complaint received after this period will not be accepted. Please quote your membership and file numbers to enable us to process your complaint quickly and efficiently.

Please note that enquiries which are not relating to POST departure (after travel) will not be answered or processed using this email or postal contact.

Club Med has an obligation to acknowledge your complaint within 14 days, and to send a full reply to your complaint within 28 days. For more information please refer to our full terms and conditions here, or in one of our brochures.

If you wish to make "General comments" or "recommendations", please quote "no reply needed" to ensure that your feedback is forwarded to the relevant department or resort for future improvements.

Please note that only complaints for bookings made in Switzerland will be responded to on the above details. If your holiday was not booked in Switzerland please contact the relevant Agent or Club Med Office in the country the booking was made.

Where to find the Club Med Geneva Agency