Terms & conditions
Booking conditions
Booking Conditions - previous version 2021/2022
For stays from 23/09/2021 to 30/06/2022
Booking Conditions for Last Minute offers
Ecran Total Travel Insurance conditions
Ecran Total travel insurance with AXA
NEW- from April 1st, 2023
In-Resort assistance included with Europ Assistance
Certificate of Covid-19 insurance
included for all stays until December 2023
Submit your claim:
§ Prepare all the documents required by your insurance and complete the form.
§ After creating the complaint, you will receive a confirmation by e-mail
§ AXA will review all information provided.
§ If everything is correct, you will receive the resolution of the complaint.