First steps at Club Med

Club Med takes care of everything right from the start
Watch the video >
Can't wait to find out what your first day of vacation at Club Med will be like? Here are a few tips to help you prepare for your arrival at the sunshine resort.

When you arrive at the Resort, our G.O® team will welcome you with a smile from 3pm. For early arrivals, lunch can be provided*.
*at extra charge
 
At the Resort reception desk, you'll pick up your Club Med digital bracelet (or Club Med Pass* card), which you'll use as a room key and as a means of payment for à la carte services.
Via your customer account, before your stay, or on arrival at the Resort, you can enter your bank details to use your bracelet throughout your stay.
*depending on Resort

Additionnal à la carte services*
Take advantage of the opportunity to book* a table at the specialty restaurant, a spa treatment or an excursion to discover the destination.
The Club Med digital bracelet (or Club Med Pass** card) allows you to pay for your à la carte services and activities (spa treatments, boutique purchases, etc.) with complete freedom.
*at extra charge **depending on the resort
 
Registration is stress-free at Club Med! Private sports lessons, kids' clubs...: everything happens quickly and directly at the Resort, even more so if you've pre-registered with Facilitate your arrival, from the comfort of your sofa before departure.
That's l'Esprit Libre, the real Club Med difference, enjoy your vacation right from the first minute!

Food & Beverages

• At your Resort restaurant, the buffet formula combining local dishes, international recipes and revisited classics will delight every taste bud!
• The Resort bar offers alcoholic and non-alcoholic refreshments, as well as sweet and savory treats at key times of the day. It'.s all included
• Enjoy a late breakfast*, a snack or an evening menu served by the plate* in our Gourmet Lounge or speciality restaurant. Cosy atmosphere guaranteed!
  *available at all Resorts upon reservation at reception.
   
  Festive spirit by Club Med
  The Club Med spirit also includes festive moments that are a must throughout your stay:
• Crazy Signs, Club Med's easy-to-remember choreography.
• The afternoon snack, a moment of conviviality for young and old with sweet treats.
• The pre-dinner aperitif, often accompanied by live music or entertainment.
• Club Med shows, as well as your children's or teenagers' shows on weekends. And don't forget the evenings on the dance floor!
• In some resorts, take part in our Garden Party, a chic and trendy atmosphere guaranteed.

Where to get information ?

• At reception, open 24 hours a day in most of our Resorts
• On digital information screens or billboards at our resorts.
• On the My Club Med app, for real-time information.
  Available on: Google Play > | Apple App Store >
   
  And the day of departure?
  Enjoy your stay to the very last moment
• Your room must be vacated by 10AM
• A luggage room* is available at most of our Resorts
• Breakfast is included

Hit the slopes, "l'Esprit Libre"
Club Med takes care of everything right from the start
Watch the video >
Can't wait to find out what your first day of vacation at Club Med will be like? Here are a few tips to help you prepare for your arrival at the sunshine resort.
 
Your arrival at the Resort
At Club Med, the main arrival day is Sunday. Perfect for avoiding traffic jams!

• If you have booked a stay without transport, we can organize your transfer* from the nearest train station or airport to the Resort.
• When you arrive at the Resort, our G.O® team welcomes you with a smile from 3pm.
• For early arrivals, lunch can be provided*.
• Your ski pass is valid from the day after your arrival.
  * at extra charge

 
Check-in

• At the Resort reception desk, you'll pick up everything you need for your stay: your ski pass and your Club Med digital bracelet (or Club Med Pass* card), which will serve as your room key, ski locker key and means of payment for à la carte services.
• On the My Club App or in your online customer account, you'll find the various "Facilitate your arrival" forms. These allow you to prepare your check-in online before your stay, from home.
  *depending on Resort

• As soon as you arrive, you can open an account at reception with an international credit card.
• The Club Med digital bracelet (or Club Med Pass** card) allows you to pay for your à la carte services (Spa treatments, boutique purchases, etc.) with complete freedom. The amount of your purchases will be automatically transferred to your in-Resort account, allowing you to pay for everything at the end of your stay.
• As part of our "Facilitate your arrival" service, you can register your bank details in advance of your stay, to save time when you arrive and depart.
  *at extra charge **depending on the resort

Activities Sign ups
Registration is stress-free at Club Med! Ski lessons, children's clubs... everything is fast and directly on the premises, even more so if you've pre-registered from home with the Facilitate your arrival service.
That's the Club Med difference, so you can enjoy your vacation to the full, right from the start!
 
Your equipment
At the Club Med® Ski Pro Shop, you can rent your winter sports equipment in a real store, located within the resort, and benefit from the advice of our G.O®.
You will be offered ski and snowboard equipment adapted to your level, selected from the latest models and the best brands on the market, renewed every year.
If you used the "Facilitate your arrival" service, your equipment is already waiting for you in your ski locker in the Ski Room!

Food & Beverages
All your meals are included in your all-inclusive package: breakfast, lunch, dinner and snack breaks.

• Various buffets: traditional cuisine, world flavors or specialties
• Restaurants with table service for moments of total intimacy*.
• The Gourmet Lounge for late breakfasts, snacks or evening meals. Cosy atmosphere guaranteed!
  At key times of the day, the resort bar offers refreshments and sweet and savoury delights.
  *Available at certain Resorts.
  **Available at Valmorel, Arcs Panorama, Grand Massif Samoëns Morillon, Val Thorens, Alpe d'Huez, La Rosière, Tignes, Val d'Isère.
   
  Festive spirit by Club Med
  The Club Med spirit also includes festive moments throughout your stay:
• the return from the slopes with a convivial aperitif** at the end of the morning and a snack in the afternoon.
• The pre-dinner aperitif, often accompanied by live music or entertainment.
• Club Med shows, as well as your children's or teenagers' shows at the end of the week. And don't forget the evenings on the dance floor!

Where to get information ?

• At reception, open 24 hours a day in most of our Resorts
• On digital information screens or billboards at our resorts.
• On the My Club Med app, for real-time information.
• Available on: Google Play > | Apple App Store >
   
  And the day of departure?
• Your room must be vacated by 10 a.m.
• Luggage storage* is available at most of our Resorts
• Breakfast is included
• Your ski pass is no longer active

Club Med takes care of everything right from the start
Watch the video >
Can't wait to find out what your first day in the mountains will be like? Here are a few tips from our teams to help you prepare for your arrival at our Resorts in the Alps next summer.

Your arrival
When you arrive at the Resort, our G.O® team will welcome you with a smile from 3pm.
In the event of early arrival, lunch* can be provided.
If you have booked a stay without transport, we can organize your transfer* from the nearest train station or airport to the Resort.
If you are coming by car, remember to reserve a parking space* via your customer account. Electric charging stations are available.**
*Extra charge. **Depending on the Resort, reception can provide information.
 
Check-in
On the My Club App or in your online customer account, you'll find the "Facilitate your arrival" form. It allows you to prepare your check-in before your stay.
At the Resort reception desk, pick up your Club Med digital wristband, which will serve as your room key as well as a means of payment for à la carte services.

Additionnal services
Bookable before your stay via your customer account or the My Club Med app, or on arrival at your resort, Club Med offers à la carte* services. Relax with a spa treatment, take part in thrilling activities, taste a premium wine or take home a souvenir of your stay.
*depending on the resort, at extra charge.
 
Sign ups
Registration is stress-free at Club Med! For children's clubs, remember to fill in the "Facilitate your arrival" form before your stay, from the comfort of your sofa, and complete the registration with the children's club when you arrive at the resort.
For cycling and hiking outings, go to the mountain activities counter or the My Club Med app to book your slot the day before your outing.
 
Your equipment
Sports equipment is available for free at our Resorts for the activities proposed in our all-inclusive offer. Pack light and enjoy the great outdoors!

Food & Beverages
All your meals are included in your all-inclusive package, from the evening of your arrival to lunch on the day of your departure: breakfast, lunch, dinner, including your snack and aperitif breaks.

• A variety of dishes in the main restaurant: traditional cuisine, world flavors or regional specialties, vegetarian and vegan options, gluten-free...
• Refined cuisine in the specialty restaurant, with table service for moments of total intimacy*.
• Alcoholic and non-alcoholic refreshments, sweet and savory delights are available at the Resort Bar
  *Depending on the Resort, please book with reception.
   
  Festive spirit by Club Med
  The Club Med spirit also includes festive moments that are a must throughout your stay:
• The pre-dinner aperitif, often accompanied by live music or entertainment.
• Club Med shows, as well as your children's or teenagers' shows at the end of the week.
• And don't forget the evenings on the dance floor!

Where to get information ?

• At reception, open 24 hours a day in most of our Resorts
• On digital information screens or billboards at our resorts.
• On the My Club Med app, for real-time information.
• Available on: Google Play > | Apple App Store >

 
And the day of departure?

• Your room must be vacated by 10 a.m.
• Luggage storage is available at most of our Resorts
• Breakfast is included
• Enjoy your stay until the very last moment

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