Facilitate your Arrival

Save time and enjoy your vacation as soon as you arrive!

Imagine everything being ready for you upon your arrival. Imagine having nothing other to do than simply enjoy your vacation from the very first moment.

Whether you set out for a sunny or a snowy holiday, Facilitate your Arrival allows you to prepare your family’s arrival online from home and to fully enjoy your vacation once you are there.

From signing up your child(ren) to our Childcare Services to booking your ski equipment and lessons, everything will be ready for you as soon as you get to the Resort!

Discover Facilitate your Arrival

Kick back and relax, we will take care of everything!

You dreamed of it, Club Med made it happen! Thanks to Facilitate your Arrival, now available in all the European Mountain Resorts, you can enjoy the pleasure of winter sports from the very first moment.
No more queuing to pick up your equipment, book your ski and snowboard lessons or sign your child(ren) up to the Baby Club Med®, Petit Club Med® or Mini Club Med®.
All you need to do is register your preferences online and the G.Os® will make sure everything is ready before your arrival. So all you have to do is enjoy your vacation.

How to use Facilitate your Arrival

A hassle-free arrival is just a few clicks away!

To fill in the form(s), log in to your member account to:

- Register your details for your ski or snowboard equipment
- Book ski or snowboard lessons for each family member according to their level
- Provide the details needed for childcare: language, contact number, etc.

The service is available up to three days before your arrival, allowing the G.Os® to best prepare your stay.

Everything is ready when you arrive!

Log in to my account

Upon your arrival

It is pure bliss!

  1. Go to the reception desk to pick up your room key and all practical details for your stay.

  2. If you booked ski or snowboard equipment, it is already waiting for you. Please do not forget to try it on and to sign the receipt as soon as you arrive! For any questions, please go to the reception desk. And for trying on the children’s equipment, head to the Mini Club!

  3. If you booked ski or snowboard lessons, you will find your ski school ticket in your Welcome Booklet. All you will need to do is visit the Ski School board (ESF / ESS / AMSI..) in order to check the lessons’ timetable and you will be ready to hit the slopes!

  4. If you signed your children up for Baby Club Med®, Petit Club Med® or Mini Club Med®, please meet the managers as soon as you arrive in order to learn about your children’s proposed activities and finalize their registration.

More about childcare

Discover our Mountain Resorts offering Facilitate your Arrival