Fly with Club Med

For all journeys departing from Geneva with a flight booked via Club Med, the C.G.S counter provides assistance if needed, and hands you a free Priority Lane access upon presentation of your boarding pass.
Save time, go through security checks without queuing!
Club Med offers you this service for all Terminal 1 flights booked with us, including from the France sector.  

• The C.G.S counter in Geneva is open from 7:30 a.m. to 7:30 p.m.,
  and is located in the main hall, departures level - Tel.: 022.717.85.79
• The C.G.S counter in Zurich is open from 7:30 a.m. to 9:00 p.m.,
  and is located in Hall 2, opposite checkin. Tel.: 043.816.67.39

FREE ACCESS* TO AIRPORT LOUNGES*:

• Zurich: 3 Aspire Lounges
• Geneva: Swissport Horizon Lounge and Crystal Aspire Lounge
  *valid for Gold & Platinum Status, for stay + flight packages booked with us

 
ZURICH
Location of the Aspire Lounges: in the main waiting area:

• Go through the security checkpoint.
• Follow the signs "Aspire Lounge".
• You will find the lounge in the Airside Center on the 3rd floor.
  Also the Aspire Lounge at Deck E
• Departure of long haul flights mainly
• Open from 7:00 a.m. to 9:00 p.m.
  All info here on the Executivelounges website >
  Opening hours: daily from 5:30* a.m. to 9:00 p.m.
  A selection of services:
• An absolutely central location in the Airside Center
• Free drinks and meals:
  rich selection of sandwiches, salads, hot snacks, soups or other delicious meals
  wide range of alcoholic and non-alcoholic drinks
• Comfortable armchairs in an elegant setting
• Free WiFi and furnished workspaces, including printer
• Large selection of international journals and magazines to read or take away
  *except Deck E: 7:00 a.m. to 9:00 p.m.
  Informations not guarantedd, subject to change by the operators, please consult their website.

 
GENEVA
Location of the Swissport Horizon Lounge
In the main transit zone, mezzanine level:

• Pass through the central security control and go into the main departure hall.
• Turn right towards the Duty Free Shopping area
• Take the elevator to the mezzanine level
• Turn right towards the lounge
  All information on the Executivelounges website here >
  Horizon Lounge opening times: daily from 6:00 a.m. to 8:30 p.m
• Retreat away from the hustle and bustle of the central departure hall
• Large selection of alcoholic and non-alcoholic drinks, teas, coffees
• A fantastic range of hot and cold snacks
• WiFi is available for guests in our lounge,
• Charging ports for phones, a TV.
  Information not guarantedd, subject to change by the operators, please consult their website.
   

Location of the Crystal Aspire
East Wing(Doors C), opening hours 7:00 a.m - 6:00 p.m.

Book your flight, your transfer & much more with us

• Dedicated Travel Experience Designers to inspire you and take care of all your booking requirements.
• Partnership with renowned international airlines: we offer you the best flight itinerary (schedules, connecting times...) for the best value (economic, prenium, business class), pre-seating options* from your city of departure.
• Tailor-made and competitive transfers, airport <--> Resort for all: families, couples, single travelers… (pre-booked private transfers or taxi/train/collective buses/speedboat/seaplane)​
• Customer Support Service Desk.
• Assistance with airline loyalty programmes formalities and sanitary requirements of host country (Covid requirements, Entry Forms…)
• Low deposit to secure your flights**

*Subject to airlines T&Cs
**Valid for regular airlines and charter flights depending on countries, for bookings more than 90 days in advance

New partnership: the Airportr service > with a -15% preferential rate

Baggage Collection, Check-in and Delivery Service: travel hands free to and from the airport
 
Please note Club Med won't be able to answer detailled questions about this service,
to be booked directly with Airportr. Please direct any questions directly to them (see below).

Departure service: a smooth, fast and comfortable start of your journey.

• Skip the check-in queues
• Travel baggage-free to the airport

On departure from Geneva and Zurich you can have your bags collected from your address of choice and put on the plane for you so you can just turn up and fly.
After landing, simply collect your bags from the baggage carousel as you would normally do.

Arrival Service: your baggage from the plane to your doorstep

• No waiting for your bags after landing
• Travel hands-free to your destination

On arrival in Zurich or Geneva, you can have your bags delivered directly to your home or hotel. Simply check-in your bags from your origin airport as you would normally do.
After landing, Airportr's accredited partner agents will collect your bags from the baggage carousel and deliver them to your address of choice.

How to book the Airportr Service?
Direct via the dedicated Airportr partner page >

• Confirm your flight details, choose a timeslot and book your baggage pick-up or delivery up to 24 hours before your flight departure.
• Please note that collection is available within selected areas. To find out whether your location is served, simply progress through the booking funnel and input your home address.
  If your post code is not yet served, please note that the service area is continuously being expanded. Check back.
• The Airportr service is currently available on all flights operated by Swiss, Edelweiss, Austrian Airlines, KLM, British Airways and easyJet with more airlines joining soon.

You can find answers to any question on the
Airportr Help Centre page >
Airportr customer support team is available to help you everyday between 6am and 10pm (GMT), and can easily be contacted via the Live chat icon at the bottom-right of your browser screen on their webpage >.
 
If you'd like to speak to someone over the phone, just specify this in the chat and one of their team will be happy to call you back.

A warm welcome by our Resort teams

• Operational support & assistance at the airport with a dedicated phone number. In case of flight delay, a representative will be awaiting for you at the airport.
• G.O. greetings and help with luggages upon arrival at destination.​
• Comfortable and safe transfers: sanitary protocol in place, car seat for kids, refreshments onboard, airconditioned vehicles and Club Med G.O® onboard.
• Receive your room keys/pass and Resort information during the transfer and start enjoying your holiday upon arrival.​
• Transport Desk in-resort and welcome counters/ representatives at the airport.​
• Discover Facilitate your Arrival to enjoy online services and prepare your stay.

Going the extra mile during your stay, for your convenience

• Early check in or check out options in-resort* based on flights times, and/or late check* out in the event of a delayed return flight.
• Thanks to Club Med negotiated rates, you can modify your return flight booked with us free of charge** should you decide to extend or shorten your stay.

All meals will be taken care of in-resort irrespective of arrival / departure times.
*Subject to availability
**If same cabin class available

No additional cost in case of unforeseen event

• Flight schedule change or airline route update.
• Resort forced closure or inaccessiblility from your airport of embarcation: borders closing, natural disaster, new quarantine measures, civil unrest, travel ban, etc.
• If a natural disaster prevents you from flying back home, we extend your stay at our Resort*.
• In case of Airline bankruptcy - we handle the process and rebook you on another airline.
  *Subject to availability

Luggage, seats, requests, check-in ?
Check airline extra services > on the websites of relevant airlines, if you'd like to add extras to your travels with Club Med!

At Club Med, we know that our planet's resources are not infinite. We are aware of the growing impact of tourism, mainly through transportation, on the environment and on greenhouse gas emissions. We are committed to reducing our consumption of resources, the environmental impact of our own actions and pushing forward an agenda of voluntary carbon emission footprint compensation for the preservation of nature.
 
As Club Med, we are aware that the stays we offer are not without environmental impact. This is why for years we have been committed to implementing actions aimed at reducing our own consumption of resources and the ecological impact thereof.
Find out more >

In order to offer you increasingly responsible holidays, we invite you to support programmes that offset the greenhouse gas emissions linked to your stay, thanks to a partnership with the Action Carbone programme of the GoodPlanet foundation, chaired by Yann Arthus-Bertrand.
Find out more >