Great Members FAQ
Find answers to common questions about your membership
Your account, your benefits and advantages...
What benefits does the membership entitle me to?
The program details for Turquoise, Silver, Gold and Platinum members can be found in the relevant section of our website, in the Club Med Great Members section, or your Member account.
How can I update my personal information ?
You can amend your personal contact details (address, e-mail and/or telephone number) in your Club Med Member Account.
You can also contact us on 0844 855 966 (local rate) or your Club Med travel agent to make the necessary changes.
I did not use my Great Members number during the booking process. What should I do?
As soon as you have a Great Member number (your membership), all holidays taken by you and every member of your household are credited to this number and will count towards your status.
If in doubt, you can check on your last sales agreement (confirmation voucher) that the membership number is the same as the one you had on previous bookings.
Otherwise you can contact us on 0844 855 966 (local rate), your travel agent, or by tracking your status in your Club Med Member Space section on our website.
How long does it take for a holiday to be credited to my account?
Your holiday will be credited to your account the month following your return, when your status will also be updated.
You can track your status in your Member Account area on our website.
How do I connect to my Club Med Member Account ?
Please note you can only connect to a Member Account on clubmed.ch if your address is within Switzerland.
You can connect to your Club Med Member Account from the homepage of the Club Med website or during booking by entering your log in details in the Club Med account login area:
- Your username: this is your G.M. number or your email address.
- Your password.
Where can I find my Great Member number?
The G.M. membership number usually has an 8-digit numeric format.
You can find your G.M. membership number on any of the documents sent by Club Med when you have booked a holiday or created an account with us.
It is also on your digital Member card.
How do I activate my Club Med Member Account ?
Once you have created your personal account, you will receive a confirmation email entitled "Discover your Club Med Member Account".
Click on the "Activate your Club Med Member Account" button in the email sent to you, and you will be redirected to your Club Med Member Account on our website.
In the "You already have an account" box, simply enter your username and password and accept the terms & conditions of use to activate and access your Club Med Member Account, if you have not already done so.
How can I change my password?
To change your password to something more personal, please follow these steps:
- Go to the Club Med website and click on "Members space" at the right side of the navigation bar.
- Click on "Forgot your password" next to the account login area.
- Connect to your Club Med Member space via the link you will receive by email
- Personalise your password in total security
- Accept the conditions of use to activate your account if you have not already done so.
I have not received the activation email for my account or my new password.
First, we suggest you check your Junk or Spam e-mail folder to make sure the activation email has not been filtered as spam.
If you still cannot find your activation email, please follow the "Forgot your password" procedure. You will be able to access your Club Med "Member Account" as soon as your receive your new password. You will be asked to perform the account activation procedure once you have connected to your account.
If you have not received your email after following the "Forgot your password" procedure, please make sure you are using the correct email adress (no spaces) and if all else fails, please contact us at 0844 855 966 (local rate) or your Club Med travel agent.
Sponsor: How can I refer a friend?
Log in to your customer account and click on the section "I refer a friend".
You then only need to enter the following information about your friend:
- Surname & First name
- valid E-mail address
When you click on "Register", your friend will automatically receive a referral link.
Important: Make sure that your sponsored friend has given you the correct e-mail address so that they can benefit from their sponsorship offer.
Sponsor: How do I redeem my promotional voucher?
Your sponsored friend has booked their very first vacation at Club Med: Thank you for your trust!
- Thanks to your status as a sponsor, you will receive a discount voucher for CHF 200, which can be redeemed for your next stay (not yet booked) and is valid for 12 months. The voucher code must be provided when confirming your booking.
NB: If your sponsored friend cancels or postpones their stay, your voucher will be canceled or postponed until the sponsored friend's stay actually takes place. - Additional benefit: 3 days after your sponsored friend's return, 2500 loyalty points will be credited to your Great Members® account!
Sponsor: I have lost the confirmation e-mail for my voucher, what now?
Log in to your customer account: Your voucher as a sponsor is already available!
Simply plan your next Club Med vacation and redeem it.
Godchild: How do I redeem the voucher for my first booking?
Your CHF 200 voucher is valid for 12 months
- online on www.clubmed.ch ,
- at the Club Med Geneva travel agency,
- in partner travel agencies or
- by calling 0844 855 966 (local rate).
When confirming your booking, quote the referral code in your customer account.
Important: the code is linked to the e-mail address provided by your sponsor.
Godchild: I have lost the e-mail sent by my Sponsor, what now?
Create a customer account and log in to your account using the e-mail address provided by your Sponsor.
Your Godchild voucher is already available!
Simply book your first Club Med vacation and redeem the voucher.