FAQ

Anything not answered here, please get in touch

Find answers to common questions

Questions about our Great Members Programme or your Member Space?

How can I book my holiday?

You have several options for booking your holiday:
24/7 via our website: www.clubmed.ch
by calling us on 0844 855 966
by contacting or visiting our Club Med Agency
with one of our partner agencies.

What information do I need to make a booking?

To book your holiday as smoothly as possible, please make sure you have all necessary information (names and date of birth) of you and all members of your party as they appear on yours and their passports at hand. The information you provide must be fully...

How do I book my transport?

You have two available ways for booking transport:
Club Med offers packages with transport included (flights - schedule, charter and/or low-cost airlines). Please inform your Club Med advisor that you are interested to have your transport arranged by u...

Is it possible to book a holiday including flights in an upgraded class?

Yes, we can, on request, offer you travel in Premium Economy, Business and First class to many of our destinations. Contact us on 0844 855 966 or your Club Med Travel Agent to discuss your travel options.

I have booked/paid for a holiday twice. What should I do?

Please contact us on 0844 855 966 or contact your Club Med travel agent you made the booking with to verify your booking and process a refund if needed.

Where can I find my booking information?

You can find the details of your booking at any time in your Club Med "Member space" on our website, attached to your booking confirmation email, or by contacting us on 0844 855 966 with your booking reference (file number).

Why should I pre-book some services?

Depending on which Resort you book, extra services are offered in addition to your package. These services can be: sports (golf, scuba diving, horse-riding, tennis), well-being (Club Med Spa), child care (Baby Club Med, Petit Club Med) or Excursions.

B...

How can I change the time or day of travel?

Contact us on 0844 855 966 or contact your Club Med travel agent you made the booking with for any modifications. You may be charged for changes to a booking. Beforehand, please refer to the Booking Conditions you can find at the bottom of the homepage on...

Can I change the destination of my holiday after confirming a booking?

Contact us on 0844 855 966 or contact your Club Med travel agent you made the booking with for any modifications. You may be charged for changes to a booking. Beforehand, please refer to the Booking Conditions you can find at the bottom of the homepage on...

How can I change the name of a traveller in a booking?

Contact us on 0844 855 966 or contact your Club Med travel agent you made the booking with for any modifications. You may be charged for changes to a booking. Beforehand, please refer to the Booking Conditions you can find at the bottom of the homepage on...

How can I change the length of my holiday?

Contact us on 0844 855 966 or contact your Club Med travel agent you made the booking with for any modifications. You may be charged for changes to a booking. Beforehand, please refer to the Booking Conditions you can find at the bottom of the homepage on...

How can I change the number of travellers for an existing booking?

Contact us on 0844 855 966 or contact your Club Med travel agent you made the booking with for any modifications. You may be charged for changes to a booking. Beforehand, please refer to the Booking Conditions you can find at the bottom of the homepage on...

How can I make travel changes for a single traveller?

Contact us on 0844 855 966 or contact your Club Med travel agent you made the booking with for any modifications. You may be charged for changes to a booking. Beforehand, please refer to the Booking Conditions you can find at the bottom of the homepage on...

How can I know if my booking has really been confirmed?

As soon as your booking has been validated on our in-house reservation system, you will receive a message, sent to the e-mail address,provided during booking process, giving a detailed account of the package holiday bought.

This message also gives you:...

I made an online booking, but I haven't yet received any confirmation by email. What should I do?

Visit your Club Med "Member Space" on our website to check the status of your booking and update your email address if necessary. In the event of any problem, please contact us on 0844 855 966 or contact your Club Med travel agent. Please check your spam ...

Can I make a booking for other travellers?

Yes, you can make a booking on behalf of other travellers. To do so, you will need to provide us with names and date of birth of each person travelling as they appear on their passport.

Where can I consult the general conditions of sale or the specific conditions of a special offer?

You can access Club Med's booking terms and conditions of sale at the bottom of the homepage on our website.
If special conditions apply to a promotional offer presented on the website, Terms and Conditions will appear on the bottom of the presentation s...

How can I cancel my booking? Will I be charged penalty/cancelation fees?

Contact us on 0844 855 966 or contact your Club Med travel agent you made the booking with for any modifications. You may be charged for changes to a booking. Beforehand, please refer to the Booking Conditions you can find at the bottom of the homepage on...

Deposit/Payment Terms

On confirmation of your booking, if you book your holiday more than 90 days prior to departure, we must receive payment of a deposit of 25%, plus Optional Travel Insurance per person. The balance of the price of your holiday must be paid at least 90 days ...

Is it totally safe for me to pay by credit card?

In order to guarantee your safety and confidentiality, our Internet site is fitted with the coding protocol SSL (Secure Socket Layer).

When data is transferred, your bank details, along with all the information entered into our different forms, are autom...

I have booked/paid for a holiday twice. What should I do?

Contact us on 0844 855 966 or contact your Club Med travel agent you made the booking with to verify your booking and process a refund if needed.

How can I pay for my package holiday?

You can pay for your package holiday by credit cards, and for any remaining balance also by bank transfer. Our Geneva Agency also accepts cash payments.

We accept Visa, MasterCard and American Express. We will not charge any transaction fee on payments m...

Am I getting a receipt upon payment of my package holiday?

Your sales agreement (confirmation voucher) will be issued and sent to you once the payment of your holiday is taken and cleared. Your sales agreement is your holiday payment receipt.

What is covered by the Optional Tavel Insurance offered for your Package Holiday?

Comprehensive Travel Protection from CHF XX per person. Be covered for the activities included in your Club Med holiday by purchasing our Optional Travel Insurance "Ecran Total" by Europ Assistance. Children under 2 are covered free of charge when travell...

What does the Club Med "All-Inclusive" package include?

The Club Med "All inclusive" package includes, depending on the resort:

"Drinks and Snacks Included": The drinks (1) of your choice throughout the day and into the evening! Water, fruit juice, fizzy drinks, coffee, tea, beer, wines, aperitifs, cocktails,...

How is Club Med transport organised ?

To get to our Resorts, depending on your destination, Club Med offers you flights with various secure airlines.

TRAVEL FROM SWITZERLAND:
Club Med works in partnership with several schedule, charter and low-cost airlines to offer you the best possible t...

What do you offer as extras? How much is it ?

When you travel with Club Med, some services are not included in your Holiday package.
These services are :
- Purchases at the resort Boutique
- Visits and excursions offered by the Discovery Space.
- Spa treatments, body treatments in beauty shops or ...

Club Med holiday designed for your children

Club Med has always guaranteed you total peace of mind on holiday.

Your children get a taste of freedom and you spend some time not having to think about practical problems, your mind free of all worries.

On a day-to-day basis, these values unique to ...

What does "Drink and Snacks" mean?

With your mind free, treat yourself all day long: late breakfast at the bar, tasting fruit juices and refreshing fizzy drinks by the pool, sociable moments with your family or among friends at aperitif time.
The joy of being together and celebrating in a...

Is it compulsory to take part in the proposed activities?

In our resorts, freedom and respect for others take precedence over everything.
You are therefore 100 % free to either take part or not in the different activities and events organised by the G.O. team.

How are Club Med stays different from the other ones?

At Club Med only, the all-inclusive concept is much more than a package:
- A high-quality service in exclusive and secluded locations. With G.O® and G.E® trained and dedicated to provide high-standard of service at all times.
- A Club Med spirit, wh...